Sukoon Insurance Launches an Agent-Based AI Solution

Sukoon Insurance is developing a new agent-based artificial intelligence (AI) solution (1) dedicated to the First Notice of Loss (FNOL) process.

This technology is designed to automate several steps in the motor claims management process, including the analysis of emails and documents, the verification of supporting documents, the registration of claims, and the preparation of responses to policyholders when documents are missing or illegible.

The aim is to reduce claims processing times and improve the customer experience.

(1) Agentic AI refers to autonomous artificial intelligence systems capable of planning, making decisions, and executing complex actions to achieve a specific objective with minimal human supervision.