IFE: The future of insurance professions in the age of artificial intelligence

The Insurance Federation of Egypt (IFE) has emphasized the pivotal role of artificial intelligence (AI) in reshaping the future of employment within the insurance sector.

According to the federation, AI presents significant opportunities to enhance operational efficiency, improve customer service, and optimize both underwriting and claims management.

However, despite rapid advances in technology, the human element remains indispensable, particularly for understanding client needs, managing complex risks, and making nuanced decisions. Human interaction also plays a critical role in building trust and fostering long-term customer loyalty.

IFE stresses the importance of maintaining a balance between adopting new technologies and preserving human expertise. This involves investing in training and reskilling employees to prepare them for future-focused roles in areas such as data analysis, cybersecurity, and the management of intelligent systems.

The federation also advocates for responsible digital transformation strategies that support a sustainable and inclusive work environment.